Membership, Closures, Holidays and Illness
By signing, the member confirms receipt and acceptance of the gym rules and payment information provided by Ace Martial Arts.
I agree to pay the applicable monthly amount until the end of my membership. Please note that the membership fee can change during the time of the contract.
Monthly membership fees are charged on a month-to-month basis using the billing information provided upon joining.
If you want to cancel your membership, you need to provide Ace Martial Arts with more than 10 days written notice before your next monthly renewal. If you cancel with less than 10 days notice, the next month's membership must still be paid before cancellation can take effect. Cancellation requests must be emailed to info.acemartialarts@gmail.com.
For members paying for a block of private sessions, the client must give at least 24 hours notice for a session cancellation. Failure to do so results in the loss of one session.
If your membership payment is not paid on time and kept up to date, your membership stops 7 days after the last payment has expired and you will not be able to attend classes at Ace Martial Arts.
If you want to re-join Ace Martial Arts after cancelling, or due to payment issues, you will have to pay an incremental joining fee of one month's membership. In practice, this means one month rejoining fee plus the first month membership, for a total of two months.
Membership fees are non-refundable and non-transferable.
The academy is open all year long. It is up to you to attend your classes. If you are sick or away for Christmas or summer holidays, your membership continues and monthly payments are still required. From a business perspective, the academy cannot pause or freeze memberships for a few weeks or a few months due to ongoing demand for places.
Ace Martial Arts can hold your place if you pay for one month while you are away, after which your monthly payments restart when you return. Alternatively, you can cancel your membership and return only if space is available. If you return after cancellation, the rejoining fee of one additional month's membership will apply.
In case of long-term injury or illness that keeps you away from the mats for longer than 8 weeks, the contract may be frozen and no payment needed for one month. You must email info.acemartialarts@gmail.com and provide a copy of a medical or doctor's certificate or letter.
If that situation continues beyond one month, you must provide an updated request to Ace Martial Arts every month. Failure to update the academy results in the membership being cancelled. If membership is cancelled and you later return, the rejoining fee of one month's membership will apply.
Related Policies, Reporting and Enforcement
Ace Martial Arts has separate Equality, Child Protection and Data Privacy policies. These are available on the company website and at the gym. Members are expected to review and follow them.
Members who experience or witness misconduct should speak to a coach or director directly or submit a written complaint to info.acemartialarts@gmail.com. All concerns are handled discreetly and fairly. Retaliation against anyone who raises a concern will not be tolerated.
Failure to comply with this Code may result in a verbal warning, written warning, temporary suspension, or permanent termination of membership. Management decisions are final and made in the interest of safety and community wellbeing.
Changes
Ace Martial Arts reserves the right, at its sole discretion, to modify or replace these terms at any time. If a revision is material, the academy will try to provide at least 30 days notice before any new terms take effect. What constitutes a material change will be determined at its sole discretion. By continuing to access or use the service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.
In consideration of being allowed to participate in any way in the sanctioned events of Ace Martial Arts, I have read the above warning, waiver, release and agreement to participate. I understand its contents and sign it voluntarily.